Privacy Policy
At EternalGrace®, we deeply respect the dignity of life and the legacies entrusted to our care. This Privacy Policy outlines how we collect, use, protect, and give you control over your personal information when you use our website and related services. We are committed to transparency and safeguarding your privacy at every stage of your journey with us.
Who We Are
EternalGrace® is a digital memorial platform that allows individuals and families to create, share, and preserve lasting tributes for loved ones. Our website address is: https://eternalgraces.com.
Information We Collect
We may collect the following categories of data:
Personal Information
- Name, email address, phone number (optional)
- Account login details
- Billing or payment information (if applicable)
Tribute Content
- Photos, videos, written stories, and comments
- Names, dates of birth/death, and biographical information for those memorialized
Technical & Usage Information
- IP address and browser type
- Device type, OS, and referral URLs
- Site interactions (page visits, time spent, clicks)
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site performance and traffic
- Improve overall user experience
You may adjust cookie preferences via your browser settings at any time.
Why We Collect Your Data
We process personal information for the following purposes:
- To create and maintain memorial pages
- To provide customer support and respond to inquiries
- To process payments or donations (if offered)
- To communicate important service updates or policy changes
- To improve platform functionality and personalize content
- To protect our services from fraud, abuse, or security threats
We only collect data that is relevant, adequate, and limited to what is necessary.
Legal Basis for Processing (For GDPR-Compliant Regions)
We rely on the following legal bases:
- Consent – for optional features, email updates, or memorial content submission
- Contract – for services you request or subscribe to
- Legal obligation – for compliance with applicable laws
- Legitimate interest – to maintain platform integrity and improve user experience
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. Your data may only be shared:
- With trusted third-party service providers (e.g., web hosting, payment gateways, analytics)
- If required by law, regulation, or legal process
- To protect the rights or safety of Eternal Grace, its users, or the public
- With your explicit consent (e.g., public tribute sharing)
Each third-party partner is contractually obligated to protect your information and not use it for any purpose other than providing the agreed-upon service.
Data Retention
We retain personal data for as long as your account is active or as long as necessary to fulfill the purpose for which it was collected. Memorial content may be preserved indefinitely unless a removal request is made by the authorized creator or family member.
Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access – request a copy of your personal data
- Correction – update or amend incorrect information
- Deletion – request permanent removal of your data (right to be forgotten)
- Objection/Restriction – limit how we process your data
- Portability – request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at info@eternalgraces.com.
Data Security
We implement a combination of industry-standard security measures including:
- SSL encryption
- Secure hosting environments
- Access control and regular software updates
- Staff training on data handling best practices
However, no method of transmission over the internet is 100% secure. We encourage users to maintain strong passwords and report any suspicious activity.
International Data Transfers
EternalGrace® is accessible globally. If you are accessing our services from outside our hosting country, be aware that your data may be transferred to, stored, and processed in jurisdictions with different data protection laws.
Children’s Privacy
Our platform is not intended for users under the age of 13. We do not knowingly collect or store personal data from children. If you believe a child’s information has been submitted without parental consent, please contact us for immediate removal.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with a revised effective date.
We encourage users to review this policy regularly to stay informed about how we protect their information.
Contact Us
If you have any questions, concerns, or requests regarding this policy, you can contact us via:
Email: info@eternalgraces.com